Who We Are
Suono Italiano is a brand operated by ULURU SKY TRADING PTY LTD (ABN: 43 694 530 820, ACN: 694 530 820). We are Australia’s premier destination for authentic Italian high-fidelity audio equipment. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Personal Information We Collect
We may collect the following types of personal information when you interact with our website, make a purchase, or contact us:
- Name, email address, phone number, and postal address
- Billing and shipping information
- Payment details (processed securely through third-party payment providers)
- Order history and product preferences
- Communications you send to us, including enquiries and feedback
- Technical data such as IP address, browser type, device information, and browsing behaviour collected through cookies and similar technologies
How We Collect Your Information
We collect personal information directly from you when you:
- Create an account or place an order on our website
- Subscribe to our newsletter or marketing communications
- Contact us via email, phone, or our contact form
- Submit a B2B wholesale enquiry
- Leave a comment or review on our website
We may also collect information automatically through cookies, web beacons, and similar tracking technologies when you browse our website.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and fulfil your orders, including shipping and delivery
- To communicate with you about your orders, enquiries, and account
- To provide customer support and respond to your requests
- To send marketing communications where you have opted in to receive them
- To improve our website, products, and services
- To comply with legal obligations and protect our legitimate business interests
- To detect and prevent fraud or unauthorised activity
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. We use the following types of cookies:
- Essential cookies: Required for the website to function properly, including shopping cart functionality and secure checkout.
- Analytics cookies: Help us understand how visitors interact with our website so we can improve performance and user experience.
- Functional cookies: Remember your preferences and settings, such as language and region.
- Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Disclosure of Your Information
We may share your personal information with the following third parties:
- Payment processors: To securely process your transactions.
- Shipping and logistics providers: To deliver your orders.
- IT and hosting service providers: To maintain and support our website infrastructure.
- Marketing and analytics platforms: To help us understand website usage and deliver relevant communications.
- Professional advisors: Including legal, accounting, and insurance professionals as required.
- Government authorities: Where required by law or to comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
International Data Transfers
Some of our service providers may be located outside of Australia. Where we transfer personal information overseas, we take reasonable steps to ensure that the recipients comply with the Australian Privacy Principles or are subject to a substantially similar privacy regime.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include encrypted data transmission (SSL/TLS), secure payment processing, access controls, and regular security reviews. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Order and transaction records are retained for a minimum of seven (7) years to comply with Australian tax and accounting requirements. When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated information
- Opt out of receiving marketing communications at any time
- Lodge a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, and in any case within 30 days.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:
- Business Name: ULURU SKY TRADING PTY LTD (trading as Suono Italiano)
- Email: lognjiang@italianaudio.shop
- Phone: +61 480 854 152
- Address: Shop 54/538-546 Canterbury Rd, Campsie NSW 2194, Australia
If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone at 1300 363 992.